Refund policy

Refund Policy

Last updated: 12/1/2025

We do not accept returns or offer refunds on any products.
All sales are final.

Damaged or Defective Items

If your item arrives broken, damaged, or defective, you must contact us within 48 hours of delivery.

To qualify for a replacement:

1. Email us at thompsonhollowapothecary@gmail.com within 48 hours

2. Include your order number

3. Provide clear photos of:

The damaged item

The packaging

The shipping label

Once verified, we will send a replacement at no additional cost.

Late or Missing Damage Claims

Damage claims submitted after the 48-hour window cannot be honored, as we must submit claims to the carrier promptly.